We want to be happy with your purchases from us. Here
are the guidelines to follow for returning merchandise.
1. Returns have to be made within 15 days of
receiving the merchandise. Some items may be non-returnable.
Vitamins, herbals, and medicinal and neutraceutical
items cannot be returned per manufacturer policy. Other
items will be clearly stated in the item description.
Buy these items carefully.
2. Items are to be unused and should be returned in
the condition it has been received with the original
boxes or packing intact if applicable and with all
instruction manuals, user manuals, warranty papers etc.
intact and not marked. The item should be in the
3. Customer should get a return merchandise
authorization number (RMA) from specialgifts.com prior
to sending the item to specialgifts.com No merchandise
will be accepted as return if this number is not
included with your shipment. Please send an email to
firstname.lastname@example.org with the notation RMA request
in the subject column. Indicate the product number and
the date of purchase in your email along with an
explanation of why you are returning the merchandise.
Now pack the item properly and send it preferably
Order Fulfillment Center
1477 Hunting Hollow Dr.
Hudson, OH 44236
Include RMA number and a copy of your invoice with
4. Upon receiving and inspecting the merchandise and
if the return is proper and conform to the guidelines in
items 1-3 above, Specialgifts.com will issue a credit
for the returned items. The credit will involve the
actual price paid by the customer less any shipping and
handling and insurance charges.
Paypal (the organization that handles our credit card
processing) has changed their policy as of September
2010. They will impose a fee for full refunds on any
order. Accordingly, we will be passing along that fee to
you. You can avoid the fee by asking for a store credit
instead of a refund to your credit card or Paypal
account. Store credits can be used for any item in our
store for 1 full year.
5. If the item is returned because it was defective,
full credit or exchange will be given to the customer at
customer's option. However, if
the merchandise was damaged on shipment, the customer
should file complaint with the carrier to recover the
cost. We strongly recommend that customers purchase
insurance to cover for any potential damages on transit.
6. If a customer is found repeatedly abusing the
return system, he or she may be disbarred from buying
anymore items from specialgifts.com. Abusive returns adds cost to everyone. It is unfair to
subject legitimate customers to higher cost because of a
few abusers. We believe that this policy is fair to all
concerned and will allow us to provide you with
Special Guidelines Dealing
with Vitamins, Herbs, and Nutritional Supplements
Due to the restrictions in reselling these items
returned by customers and per manufacturer policies
regarding returns, we cannot take back these items.
Special Guidelines Dealing
with International Shipments
No refund on international shipments. Please check with
your custom service to make sure that you can import
Lost or Stolen Items
We are not responsible for lost or stolen items after
they are shipped. If you are concerned about security,
please contact us about purchasing insurance. Insurance
is not included in standard shipments.
We like to hear your comments about this policy. Use